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Relief for you and your family

We take care of what gets left behind in everyday life: coordination for relatives who live alone, post and authorities, tradespeople and appointments. You keep the overview, we handle the organisation.

Get to know usOur services

Our services

Family Concierge

We are the point of contact on site in Mülheim, Oberhausen, Essen, Duisburg and the surrounding area. We organise and arrange; care and medical services are provided by the professionals we bring in.

  • Coordinate doctors and therapists
  • Arrange care and household help
  • Handle housing matters
  • Deal with official correspondence
  • Regular updates to you, at the interval of your choice
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Private Office Management

We bring structure to your administrative routine so that your desk invites you to work again. The legal assessment of letters remains with a lawyer or advice centre.

  • Process incoming post
  • Answer official letters according to your instructions
  • Fill in forms
  • Organise invoices
  • Coordinate appointments
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Contractor & Project Coordination

For renovations and refurbishments in Mülheim, Oberhausen, Essen, Duisburg and the surrounding area. We organise and arrange; the work itself is carried out by the trade businesses.

  • Obtain and compare quotes from contractors
  • Arrange and coordinate trades
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Doctor Referral for Guests from Abroad

Those who come to Germany for treatment from Saudi Arabia, Qatar or the Emirates often travel with a concierge or a companion. When a specialist, a clinic or a second opinion is needed, the companion turns to us. We put you in touch with doctors and clinics we know and organise everything around the appointment, in Arabic, English and German. Medical advice and treatment rest solely with the doctors; we receive no remuneration from practices or clinics for the referral.

  • Find the right specialist or clinic and arrange the appointment
  • Compile findings and documents for the appointment, arrange certified translations
  • Accompany you to the appointment and interpret
  • Obtain and explain the cost estimate from the practice or clinic
  • Coordinate with the concierge or the family at home
  • Coordinate transport, accommodation and follow-up appointments around the treatment
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Typical situations

The names are examples, not client reports. If you recognise yourself in one of them, you know what we will talk about in our first conversation.

Your mother lives alone in Mülheim. You live 600 kilometres away and call three times a week with a guilty conscience.

Mr B., 52, sales manager. His mother, 79, manages on her own, but the heating is dripping, the application for a care level has been lying around for weeks, and she cannot get to the cardiologist without someone accompanying her.

What we take on

  • Fill in the application for a care level according to her information and accompany her to the assessment appointment
  • Coordinate medical appointments
  • Organise tradespeople, garden care, care services, domestic help and delivery services
  • Digital help: setting up a tablet, video calls with the family
  • Deal with official correspondence
  • A written status report to the son every month

We organise and accompany. Care services are provided by care providers; advice on benefit entitlements and objections is given by the care advice centre or a lawyer.

You want to buy an apartment building. The bank is asking for documents you have never heard of.

The K. family has a property in mind. The bank requires a personal financial statement, proof of income, property documents and proof of equity. Twice they submitted something, twice a request for further documents came back.

What we take on

  • Compile a complete list of documents before anything is submitted for the first time
  • Prepare the personal financial statement and household budget properly
  • Request property documents from the estate agent or seller and check them for completeness
  • Assemble the file the way a credit department expects it
  • Obtain cost estimates from trade businesses for modernisation loans

Document preparation only. We do not arrange financing, recommend a bank or advise on terms.

Your situation is different? Describe it in your enquiry and we will tell you frankly whether we are the right people.

Do you run a business or are you just starting one?

Go to the page for business owners

Enquiry

So that we can understand whether and how we can help you, describe your situation briefly. Within 5 working days we will get back to you with a proposal for a conversation.

Please do not send bank details, passwords or health data through the form. We discuss such details in conversation.

Das Mandatsbüro Rhein-Ruhr

Jasmin Al Sharif

Phone 0151 20285029
kontakt@mandatsbuero-rhein-ruhr.de

Appointments by arrangement.

Legal notice

This English version is provided for information. The German version (Impressum) is the legally binding one.

Information pursuant to Section 5 DDG (German Digital Services Act)

Das Mandatsbüro Rhein-Ruhr
Owner: Jasmin Al Sharif
c/o POSTFLEX PFX-772-515
Emsdettener Straße 10
48268 Greven
Germany

Contact

Phone: 0151 20285029
E-mail: kontakt@mandatsbuero-rhein-ruhr.de

Legal form and activity

Sole proprietorship, registered with the trade office of the City of Mülheim an der Ruhr. Activity: organisational services, virtual assistance, coordination and referral in Mülheim an der Ruhr and the Rhine-Ruhr region. No entry in the commercial register. The plural form used on this website refers to the sole proprietorship and the specialist businesses it works with.

VAT

Small business under Section 19 of the German VAT Act (UStG). No VAT is shown; no VAT identification number has been issued.

Note on scope

Das Mandatsbüro Rhein-Ruhr does not provide assistance in tax matters within the meaning of the German Tax Advisory Act (StBerG) and no legal services within the meaning of the German Legal Services Act (RDG). No insurance and no financial investments are brokered. Tax and legal questions belong to tax advisers, lawyers or advice centres.

Liability for content

The content of this website has been prepared with care. No guarantee is given for its accuracy, completeness or currency. As the service provider, the owner is responsible for her own content under general law pursuant to Section 7 (1) DDG.

Liability for links

This website contains links to external third-party websites over whose content we have no influence. The respective provider is responsible for that content. Such links will be removed if legal infringements become known.

Copyright

Texts, design and image composition of this website are protected by copyright. Reproduction and use beyond the limits of copyright law require written consent.

Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Privacy policy

This English version is provided for information. The German version (Datenschutzerklärung) is the legally binding one.

Last updated: 16 September 2026

1. Controller

Jasmin Al Sharif, Das Mandatsbüro Rhein-Ruhr
c/o POSTFLEX PFX-772-515, Emsdettener Straße 10, 48268 Greven
Phone: 0151 20285029, e-mail: kontakt@mandatsbuero-rhein-ruhr.de

No data protection officer has been appointed, as the legal requirements do not apply.

2. Principles

This website uses no cookies, no tracking and no analytics tools. Fonts are served from our own server. We process personal data only to the extent necessary to operate the website and to handle your enquiry. The password-protected administration area of the website is intended solely for the operator and sets a technically necessary session cookie only there.

3. Hosting (Cloudflare Pages)

The website is hosted by Cloudflare (Cloudflare Germany GmbH, Rosental 7, 80331 Munich, on behalf of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA). When you visit, Cloudflare processes technical access data (IP address, date and time, page accessed, browser type, referrer) in server logs in order to deliver the website and protect it from attacks.

Legal basis: Art. 6 (1) (f) GDPR (legitimate interest in secure and fast operation). A data processing agreement under Art. 28 GDPR is in place with Cloudflare. Processing in the USA cannot be ruled out; Cloudflare is certified under the EU-US Data Privacy Framework, and the EU standard contractual clauses (Art. 46 (2) (c) GDPR) apply in addition. Log data is deleted by Cloudflare after a short period.

4. Enquiry form and e-mail delivery (Brevo)

If you use the enquiry form, we process your name, your e-mail address, optionally your phone number and the content of your message in order to answer your enquiry and arrange a conversation. The message is delivered as an e-mail via the service Brevo (Brevo GmbH, Köpenicker Str. 126, 10179 Berlin). Brevo processes the data on servers in the European Union; a data processing agreement under Art. 28 GDPR is in place.

To protect against automated submissions, the form contains a check field invisible to humans; no additional data is collected in the process.

Legal basis: Art. 6 (1) (b) GDPR (steps prior to entering into a contract) and Art. 6 (1) (f) GDPR (answering general enquiries). Retention: if no collaboration comes about, we delete the enquiry no later than 6 months after the last communication. If a mandate comes about, the contractual and statutory retention periods apply (up to 10 years under the German Commercial Code and Fiscal Code).

Please do not send special categories of personal data (such as health data), bank details or passwords through the form.

5. Map (OpenStreetMap)

The “Service area” section displays a map based on OpenStreetMap. The map tiles are loaded from servers of the OpenStreetMap Foundation (St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom). In the process, your IP address, browser type, referrer and time of access are transmitted to the OpenStreetMap Foundation; delivery takes place via a content delivery network. No cookies are set.

Legal basis: Art. 6 (1) (f) GDPR (legitimate interest in a clear presentation of the service area). An adequacy decision of the European Commission exists for the United Kingdom. Further information: OpenStreetMap Foundation privacy policy.

6. Phone and e-mail

If you contact us by phone or e-mail, we process the data transmitted in order to handle your request (Art. 6 (1) (b) and (f) GDPR). The retention period corresponds to section 4.

7. Recipients and disclosure

Your data is transmitted only to the processors named above (Cloudflare, Brevo). Technical support of the website, including the hosting account and form delivery, is provided by Emre Sakalli (sakalli.ai) as a processor under Art. 28 GDPR.

Within a mandate we involve, at your request, specialist businesses and practices from our network, such as trade businesses, care and household help, sworn translators, tax advisers or lawyers. We pass on to them only the data required for the respective assignment, and only after informing you. The legal basis is the performance of the mandate agreement (Art. 6 (1) (b) GDPR) or your consent (Art. 6 (1) (a) GDPR), and for health data Art. 9 (2) (a) GDPR. All partners are bound to confidentiality in writing. No disclosure to other third parties takes place unless we are legally obliged to do so.

8. Your rights

  • Access to your stored data (Art. 15 GDPR)
  • Rectification of inaccurate data (Art. 16 GDPR)
  • Erasure (Art. 17 GDPR) and restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Objection to processing based on Art. 6 (1) (f) GDPR (Art. 21 GDPR)
  • Withdrawal of consent with effect for the future (Art. 7 (3) GDPR)

To exercise these rights, contact kontakt@mandatsbuero-rhein-ruhr.de or write to the address above.

9. Right to lodge a complaint

You have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The competent authority is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia, Kavalleriestraße 2-4, 40213 Düsseldorf, www.ldi.nrw.de.

10. Data security

The website is delivered exclusively via HTTPS. Enquiries and documents from mandates are kept locked away or password-protected; only the owner has access.

11. Changes

We adapt this privacy policy when the legal situation or the services used change. The version published on this website at the time applies.

Accessibility

This English version is provided for information. The German version (Erklärung zur Barrierefreiheit) is the legally binding one.

Last updated: 16 September 2026

Commitment

This website is meant to be usable by everyone, regardless of impairments or assistive technology. It voluntarily follows the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. The German Accessibility Strengthening Act does not oblige this website, because no consumer contracts are concluded through it and the business is a micro-enterprise.

Implemented

  • Full keyboard operation, visible focus indicator, skip link to the content
  • Contrast of at least 4.5:1 for text and 3:1 for controls
  • Text alternatives for images, labelled form fields with error messages in text
  • No motion when the system setting “reduce motion” is enabled
  • Scalable text, no fixed font size, no horizontal scrolling on mobile devices
  • Foreign-language passages are marked up so that screen readers pronounce them correctly

Known limitations

The interactive map in the “Service area” section can only be operated with the keyboard to a limited extent. The places in the service area are therefore also listed as text next to the map.

Report a barrier

If you encounter an obstacle, write to us at kontakt@mandatsbuero-rhein-ruhr.de or call 0151 20285029. We will get back to you within 5 working days and fix the problem as far as it is within our control.