Das Mandatsbüro Rhein-Ruhr, Mülheim an der Ruhr
A Private Office for People with Responsibilities
Our responsibility. Your peace of mind.
Administrative services for business owners and private individuals who reserve their time for what matters.
Our services
Career
- since 2020Client adviser at an international German major bank
- 2017 to 2020Branch manager, Deutsche Telekom
- 2015 to 2017Senior adviser for business clients, Deutsche Telekom
- 2012 to 2015Adviser, Deutsche Telekom
About us
Jasmin Al Sharif, Owner
I have worked in customer advisory roles since 2012 and in banking since 2020. It is an environment in which discretion, care and binding commitments make the difference, and in which you deal with powers of attorney, forms and deadlines every day.
During this time I have seen again and again what things fail on in everyday life: not on willingness, but on time, overview and physical proximity. That is exactly where the Mandatsbüro comes in. We take the organisation off your hands, keep appointments and documents together and tell you what has been done.
German, Arabic and English
يمكنكم التواصل معنا بالعربية.
German administrative language is not self-explanatory even for native speakers. Anyone who speaks German as a second language and did not grow up with the system faces a double hurdle: the language and the logic behind it. Which deadline is binding? What happens if you do not respond? Which notification goes to whom?
The result is rarely carelessness. More often it is procrastination: the letter is put aside because it is unclear what it demands. Four weeks later, an enquiry has turned into a reminder.
Jasmin Al Sharif was born and raised in Germany and has Arab roots. She speaks both languages at native level and knows German administration from more than ten years in customer advisory roles. We review your post, explain it in Arabic or English and draft the reply in German.
Advice, appointments and correspondence are also available in English, for example for clients who are new to Germany or who have relatives or a property in the Ruhr area looked after from abroad.
Certified translations of deeds and documents may only be produced by sworn translators; we can put you in touch with them.
Let us have a personal conversation.
Send an enquiryWhy your trust is well placed
On site
For the family concierge: regular visits to your relatives, by arrangement and at the agreed interval.
Network in the Ruhr area
Contacts with trade businesses and service providers we can call on when things need to move quickly.
Order in the paperwork
Paper is sorted, scanned and filed so that it can be found again. It does not need more technology than that.
Experience with construction firms
We check quotes not only for the price, but also for what is not in them.
Discretion
What you entrust to us stays with us. Including towards those around you.
Reliability
In customer advisory roles since 2012. Commitments and deadlines are kept.
In concrete terms: a written confidentiality agreement, on request a data processing agreement under Art. 28 GDPR, documents kept locked away and data password-protected. Partners from our network are bound to confidentiality in writing.
We take our time. That is why not every mandate.
Every collaboration begins with a personal conversation. We work with a limited number of clients and exclusively on the basis of fixed monthly fees, not by the hour. If a matter is better suited to another provider, we will tell you so frankly.
This clarity is part of the offer. The Mandatsbüro works to an optimised time model with fixed working days. That means full quality and reliable answers within 5 working days.
How it works
Three steps from enquiry to the first working day.
Step 1 of 3
Introductory conversation
You write to us about what needs doing. Within 5 working days we get in touch for a personal conversation, by phone, video or in Mülheim. No obligation.
Step 2 of 3
Scope and fee
We define which tasks we take on and at what interval. You receive a written offer with a fixed monthly fee. No timesheets.
Step 3 of 3
Handover and fixed working days
We agree how documents reach us: collection, scan or mailbox. From then on we handle your tasks on fixed days and report back on what has been done.
On site in Mülheim and the Rhine-Ruhr region
The Mandatsbüro is based in Mülheim an der Ruhr. We attend appointments, collections and viewings in Mülheim, Oberhausen, Essen, Duisburg, Ratingen, Düsseldorf and the rest of the Ruhr area in person.
Mülheim an der Ruhr, Oberhausen, Essen, Duisburg, Ratingen, Düsseldorf.
Map of the service area: Mülheim an der Ruhr, Essen, Duisburg, Oberhausen, Ratingen, Düsseldorf.
Map data © OpenStreetMap contributors. Scroll to zoom only after clicking into the map.
Frequently asked questions
What clients usually want to know before the first conversation. If a question is missing, ask it in your enquiry.
Who is the Mandatsbüro for?
For business owners and private individuals in Mülheim an der Ruhr, Oberhausen, Essen, Duisburg and the surrounding area whose time is scarce: people with responsibilities, relatives who live far away, owners with building projects, founders. We deliberately take on only a few mandates so that each one receives full attention.
Do you replace a lawyer or a tax adviser?
No. We take care of the organisation: going through the post, keeping an eye on deadlines, filling in forms according to what you tell us, coordinating appointments, preparing documents. The legal assessment of a letter, advice on entitlements and anything to do with tax belong to a lawyer, a tax adviser or an advice centre. We tell you when a matter belongs there, and we prepare the handover.
Do you work alone or with partners?
Das Mandatsbüro Rhein-Ruhr is led by Jasmin Al Sharif. Supported by a network of cooperation partners, we handle organisation, coordination and correspondence ourselves and ensure proper, reliable and smooth processing.
Do you speak Arabic or English?
Yes, both. Jasmin Al Sharif was born and raised in Germany, has Arab roots and speaks German and Arabic at native level; advice and correspondence in English are also available. On request we explain official letters in Arabic or English, and we accompany you to appointments. Certified translations are produced by sworn translators, whom we can arrange.
What does the collaboration cost?
We work with fixed monthly fees instead of hourly rates. The amount depends on the scope and frequency of the tasks and is set out in a written offer after the introductory conversation. So you know what the collaboration costs per month before the first working day.
How do my documents reach you?
In three ways: we collect post and documents throughout the service area in person, you send scans or photos, or you set up a dedicated mailbox or access to your filing for us. We agree which way suits you in the offer.
What does the collaboration look like day to day?
You reach us through one fixed channel. We handle your tasks on agreed days, coordinate appointments, contractors or contacts and report back on what has been done, at the interval of your choice. Decisions remain with you; we prepare them and follow up.
How quickly do you reply?
Within 5 working days we respond to every enquiry with a proposal for a conversation. Ongoing tasks are handled on fixed days agreed in advance.
Enquiry
So that we can understand whether and how we can help you, describe your situation briefly. Within 5 working days we will get back to you with a proposal for a conversation.
Das Mandatsbüro Rhein-Ruhr
Jasmin Al Sharif
Phone 0151 20285029
kontakt@mandatsbuero-rhein-ruhr.de
Appointments by arrangement.